Privacy Policy

Introduction

Welcome to https://boiler-maintenance-contract.vibereports.co.uk (hereafter referred to as “our website” or “we”). We prioritize your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users accessing our website, utilizing our services, or interacting with us through various channels.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://boiler-maintenance-contract.vibereports.co.uk.
Mobile applications and software developed by us.
Online services and tools provided through our platform.
All other web pages and digital assets owned or operated by the Company.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

Using our applications and services as an authorized user, including any account registration or profile creation.
Visiting our websites linked to this Privacy Statement, whether through direct access or referral links.
Subscribing to newsletters, emails, phone calls, or text messages/SMS communications from us.

Personal Data Collection

We collect various categories of personal data to provide and improve our services. The types of information we gather include:

Account Information: Details related to your user account, such as username, email address, and password hashes.
Payment Information: Credit card numbers, billing addresses, and transaction history for processing payments.
Financial Information: Bank account details or other financial records required for certain services.
Purchase Information: Items purchased from our platform, order history, and associated shipping addresses.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information to recognize your device.
Location Data: GPS coordinates and location-based services data if you choose to enable them.
Feedback: Comments, reviews, and responses provided by users regarding our products or services.
Social Media Information: User profiles and interactions from social media platforms when you connect your accounts for seamless access.
Product Information: Details about the products you view, search for, or purchase on our website.

We collect this data through multiple channels: user input forms, account settings, online transactions, browser cookies, analytics tools, and third-party integrations.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience and provide personalized content. We use cookies for several purposes:

Strictly Necessary: These ensure the basic functions of our website, such as secure login and account management.
Preference: Remembering user preferences, language settings, and ad choices for a tailored experience.
Analytics: Tracking aggregated data to understand how users interact with our site, enabling us to improve performance and functionality.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once the data is no longer needed, we securely delete or anonymize it. This process helps us maintain a clean database while ensuring compliance with legal obligations.

Security Measures

The security of your personal data is paramount to us. We implement robust organizational and technical safeguards to protect information from unauthorized access, disclosure, alteration, or destruction:

Encryption: All communication between your browser and our servers is encrypted using SSL/TLS protocols.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
Access Controls: Strict access controls are in place, ensuring that only authorized personnel can access sensitive information.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to correct or update inaccurate or incomplete personal data.
Erasure/Right to be Forgotten: The right to request the deletion of your personal data, subject to legal exceptions.
Restriction: The right to limit the processing of your personal data under certain circumstances.
Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
Objection: The right to object to the processing of your personal data for specific purposes.
Non-Discrimination: The right to be free from discrimination based on your exercise of data protection rights.
Appeals/Complaints: You can file appeals or complaints with relevant data protection authorities if you believe your privacy rights have been infringed.

To exercise any of these rights, please contact our Privacy Team using the details provided below. We will respond to your request promptly and in accordance with applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be clearly communicated through our website or by directly notifying you. We encourage users to review this policy periodically to stay informed about their data protection rights.

Contact Information

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please contact us:

Email: [email protected]
Address: [Provide physical address]

We are dedicated to addressing your inquiries and ensuring a transparent and secure user experience.